Refund policy
Overview
At StudyKeeper.store, customer satisfaction is our highest priority. We proudly offer free returns and refunds within 30 days of delivery on eligible purchases.
Return Eligibility
To qualify for a return:
- Return requests must be submitted within 30 days of delivery.
- Items must be returned in acceptable condition.
- Proof of purchase is required.
- Products must not show signs of misuse, intentional damage, or unauthorized modifications.
Free Returns
We provide free return shipping for eligible returns worldwide.
To begin a return request, please contact:
Email: HoltmannCharm190@hotmail.com
Phone: (905) 624-8171
Our support team will provide complete return instructions.
Refund Process
After the returned product has been received and inspected, customers will receive a notification regarding approval status.
Approved refunds will be issued to the original payment method.
Refund processing may take 5–10 business days depending on the financial institution involved.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
Please include:
- Order number
- Description of the issue
- Product photographs
- Packaging photographs
We will review the issue and provide an appropriate resolution.
Order Cancellations
Orders may be canceled before shipment. Once shipped, orders may no longer qualify for cancellation but remain eligible under this return policy.